Figure 3.3 from Service Quality : (Service Gap Analysis) A case study - "Komvux" | Semantic Scholar
![PDF] GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS' EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/9bbd2cd590e16c3f355a8bb715a22c4d5b7ecf1f/5-Table1-1.png "PDF] GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS' EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE | Semantic Scholar")
PDF] GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS' EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE | Semantic Scholar
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